Travel Info & Support

We are committed to providing you with a comfortable and seamless experience – from pre-travel preparations and airport services to onboard amenities and post-journey support. Find all the information and helpful tips you need to make your trip just the way you want it.

Passenger Support | Special Requirements | On board | At the airport | Frequently Asked Questions About Travel

Passenger Support

Ticket changes and refunds

Ticket changes and refunds

Check the available options – from booking modifications to ticket refunds for canceled flights.

A young businessman in formal attire checking in on his laptop while holding a passport with flight tickets.

Contact

Contact

Need more information? We provide several contact options – choose the one that works best for you.

A young woman smiling while talking on the phone as she exits the airport.

Invoice

Invoice

We issue invoices for purchased tickets and additional services whenever you need them.

A group of three young women and two men of different ethnicities are in a business meeting in a modern day office. A bald man is talking to the group while there are laptops and documents on the table.

Special Requirements

Accessible travel

Accessible travel

Need assistance during your journey? Let us know in advance, and we’ll take care of the arrangements.

Ground staff assist the passenger with a wheelchair.

Traveling with animals

Traveling with animals

Read information related to traveling with pets.

A passenger with a pet carrier walks down the aisle to her seat onboard an Embraer.

Traveling with children

Traveling with children

Traveling with a child doesn’t have to be a challenge – find out how to prepare best!

A child onboard an Embraer is coloring in a coloring book, with a Lotek plush toy lying nearby.

Travel documents

Travel documents

Check the entry and visa requirements for the country you’re traveling to.

An illustration showing a hand holding travel documents against the backdrop of an Indian landscape.

On board

Baggage

Baggage

Check the baggage limits before your trip and pack stress-free!

A family packing a suitcase for vacation.

Meals and drinks

Meals and drinks

Savor themed meals and light snacks onboard!

A meal served on a tray in LOT Economy Class on long-haul flights.

Cabin classes

Cabin classes

Discover the travel classes offered by LOT and choose yours.

A passenger in LOT Business Class

Seat selection

Seat selection

Read more about seat options and reserve your preferred one today!

A passenger with a musical instrument occupies two seats onboard an Embraer.

At the Airport

Check-in

Check-in

Find out how to check in quickly and easily – choose the best option for you!

A passenger with two suitcases is greeted by a smiling LOT staff member at the check-in counter.

Flight status

Flight status

Find all the information about delays, cancellations, and schedule changes in one place.

A couple before their flight, heading off on vacation.

Fast Track

Fast Track

Save time and skip the lines with fast track at the airport.

A woman with a suitcase and two children walks toward the fast-track security lane.

Airport lounges

Airport lounges

Discover our Business Lounges and find lounges worldwide with the search engine.

A woman seated in a chair in a business lounge.

Warsaw Chopin Airport

Warsaw Chopin Airport

Travel comfortably from Warsaw Chopin Airport – LOT’s main hub!

A family before their flight.

Frequently Asked Questions About Travel