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* - Fields marked with an asterisk are mandatory.

If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan or from Athens (ATH) in Greece? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

* - Fields marked with an asterisk are mandatory.

Check out information on flights, delays, cancellations and changes in flight schedule.

* - Fields marked with an asterisk are mandatory.

What should I do if my baggage got damaged?

If, upon arrival, you notice that your baggage has been damaged, destroyed or has missing items, please report the problem immediately and complete a damage report. Once this information has been submitted, you will receive an official confirmation of the damage report, together with the Property Irregularity Report (PIR) reference number (e.g.: WAWLO 10123).

Important: please keep the damage report until the case is resolved.

What should I do if my baggage got damaged?

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What should I do if my baggage got damaged?

See also

About LOT

For business customers

Additional services

Follow us on

Download our app

We are part of

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