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Check in
Online check-in begins 36 hours before the scheduled departure. Choose one of the check-in options/methods.
If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).
Are you traveling from Baku (GYD) in Azerbaijan or from Athens (ATH) in Greece? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.
Manage my booking
Check your flight details. Specify your dietary requirements, choose seat on board, order a premium meal, request an invoice or change your flight.
Check out information on flights, delays, cancellations and changes in flight schedule.
The air carrier's responsibility for passengers and their baggage
General conditions of carriage
Terms and conditions of on-line services provided by PLL LOT S.A.
Annex no 1: Conditions of purchase of an electronic flight ticket
Annex no 2: Conditions of LOT's extra services ("Tailor-Made Services")
Annex 2a) Conditions of ''LOT Bidding Upgrade''
Annex 2b) Regulations of Extra Legroom Bidding
Annex 2c) Terms and conditions for the "Instant Upgrade" service
Annex no. 3: Terms for the provision of the ”TIME2THINK” special service
Annex no 4: PZU Regulations
Annex no 5: Principles of offering the Digital Press Service
Annex no 6: Regulations of LOT Entertainment
Best Price Guarantee - Terms and Conditions
Code-Share Partners Baggage Rules
Information about protection in case of insolvency
Tarmac Delay Plan
Canadian Air Passenger Protection Regulations
Passenger rights due to irregularities | EU Regulation No 261/2004
Notice of your rights in the event of denied boarding, flights delay or flight cancellation according to the Israeli Aviation Services Law