Before you fill out the form, check whether the matter you want to report should be addressed to your bank. Verify the history of your account, check whether the amount was mistakenly charged or merely blocked by the bank. If blocked, it is taken off within 2-3 business days.
If the payment was made correctly, but you don't have a reservation number, before filling out the form, check your mailbox, including your spam folder, for a reservation confirmation message.
If you know that the request should have been sent to PLL LOT, use the form below and describe the error. Remember to include attachments, i.e. screenshots from the page or bank statements to confirm the situation you describe.