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If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Sarajevo (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

Check out information on flights, delays, cancellations and changes in flight schedule.

I have an Emotional Support Animal dog - can I take it on board?

Emotional Support Animal are not accepted on board our aircraft from April 1, 2021. Pets that are not trained in assistance animals may be taken on board or aboard the aircraft for an additional fee.

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An animal in the cabin

Read the rules of transporting an animal below 8 kg.

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An animal in the baggage hold

Read how to transport an animal above 8 kg.

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I have an Emotional Support Animal dog - can I take it on board?

Find out more

An animal in the cabin

An animal in the baggage hold

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I have an Emotional Support Animal dog - can I take it on board?

Find out more

An animal in the cabin

An animal in the baggage hold

Related questions

About LOT

For business customers

Additional services

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Download our app

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