Digital Accessibility Inquiry, Improvement, or Complaint Form

Please fill out this form if you have a question about the accessibility of our digital services (e.g., related to our website or mobile app), an idea for improving our accessibility, or if you'd like to point out necessary enhancements. More information about our accessible services.

Please note: This form is not for passenger inquiries. For questions about your travel, please contact the LOT Contact Center.

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Personal details

Name

Last name

Contact details

E-mail

Prefix

Phone number

Submission of your contact data is not obligatory for inquiries or suggestions for improvement. However, it is required for lodging a complaint. Pursuant to Chapter 4, Article 36, point 3 of the Act of April 26, 2024, on ensuring compliance with accessibility requirements for certain products and services by economic entities, complaints submitted without the aforementioned data will not be considered.

Choose what you want to do

I confirm that the data I provided in the form above is correct.

We process your personal data to investigate the circumstances of the issue reported by you or to respond to your question The controller of your data is PLL LOT S.A. with registered seat in Warsaw. You have the right to submit an objection, the right of access to data, the right to demand the correction of, the removal of, or a restriction of the scope of processing of your data. Details about the processing of your personal data are available here.