Claim after your journey

Claims Department responds to issues related to disruptions of LOT Polish Airlines operated flights (cancellations, delays, denied boarding and downgrading), unsatisfactory additional services as well as airport and onboard experience.

If your query concerns reservation change, ticket refund, voucher redemption or future travel please select the relevant form available in category BOOKING (opens in a new tab) or PAYMENTS (opens in a new tab).

You can contact us by post:

Claims Department
LOT Polish Airlines
Komitetu Obrony Robotników 43
02-146 Warsaw
Poland

or by filling out the form below.

_{All required fields are marked with (*)}

Please choose:

I am submitting the complaint as a passenger

I am submitting the complaint on behalf of the passenger

Personal details

First name

Last name

I am a Miles & More member

Contact details

City/Town

Post code/ZIP code

Street

Street number

Phone

E-mail

Travel companions

Fill in this field if the complaint also concerns other passengers in the same booking.

I want to add passengers

Travel details

Reservation number

Ticket number

Flight number

Travel From-To

Travel date

Message

0/2500

Please respond to my message

Attachments

Upload your files (up to 20 attachments in the following formats: BMP, DOC, DOCX, GIF, JPG, ODP, ODS, ODT, PDF, PNG, PPT, RTF, TIF, TXT, XLS, XLSX with maximum combined size of 20 MB)

I confirm that the data I provided in the forma above is complete and correct.

Please note that the European Commission has launched the following internet platform: http://ec.europa.eu/consumers/odr (opens in a new tab) (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.

We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here (opens in a new tab).

If you have traveled from/to Spain, you can also use the document available below and add it to the form as an attachment.
Claim form
Download
PDF (205 KB)