Claim after your journey
Claims Department responds to issues related to disruptions of LOT Polish Airlines operated flights (cancellations, delays, denied boarding and downgrading), unsatisfactory additional services as well as airport and onboard experience.
If your query concerns reservation change, ticket refund, voucher redemption or future travel please select the relevant form available in category BOOKING (opens in a new tab) or PAYMENTS (opens in a new tab).
You can contact us by post:
Claims Department
LOT Polish Airlines
Komitetu Obrony Robotników 43
02-146 Warsaw
Poland
or by filling out the form below.