LOT Polish Airlines

Flight

Booking reference

Surname

If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Sarajevo (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

Check out information on flights, delays, cancellations and changes in flight schedule.

Personal data processing for the purposes of a desktop and mobile newsletter

Data controller:	Polskie Linie Lotnicze LOT S.A. having its registered office in Warsaw, address: 43 Komitetu Obrony Robtników St., 02-146 Warsaw, KRS: 0000056844, tel.: +48 22 577 77 55, email: contact.mailing@lot.pl (LOT Polish Airlines).
Data Protection Officer:	The Data Protection Officer is a person you can contact to discuss matters related to the protection of your personal data. You can reach out - via email: iod@lot.pl - by post at the address provided in the "Data Controller" section
Purposes and legal grounds for processing:	We process your personal data in order to inform you about promotions, special offers and services introduced into the market by means of e-mails or text messages, depending on the channels of communication you selected. The legal ground for data processing is our legitimate interests, which is the possibility to inform the interested parties about promotions, services, events and competitions, as well as special deals related to our additional offer (for example, upgrade or extra baggage) or the services of our partners (such as car rental or hotel booking.
Categories of recipients:	LOT Polish Airlines may transfer your personal data to entities providing services (e.g., IT, marketing and advertising) on our behalf, so they can send out information about our promotions, as well as new products and services. These entities will process your data on the basis of an agreement with us and strictly according to our instructions.
Retention period:	Your personal data will be processed for as long as is necessary to provide you with the services described above (that is, until you withdraw your consent or object to processing of your personal data).
Your rights:	You have the following rights related to the processing of your data: the right to submit an objection regarding the processing of your personal data, the right to withdraw your consent, the right of access to your personal data, the right to rectification, the right to erasure (‘right to be forgotten’), the right to restriction of processing, the right to data portability (when processing is based on your consent). In order to exercise the abovementioned rights, simply contact us. The right to object To the extent to which we process your personal data based on our legitimate interests, you can object to the processing due to your particular situation. Please notify us of your objection at the following e-mail address: contact.mailing@lot.pl. The right to withdraw consent To the extent to which we process your personal data based on your consent, you have a right to withdraw your consent at any time by contacting us at the following e-mail address: contact.mailing@lot.pl. Consent withdrawal does not affect the legality of data processing prior to the withdrawal. The right to lodge a complaint You also have a right to lodge a complaint to a supervisory authority, especially in the member state of your habitual residence, your place of work, or the place of the alleged infringement, if you assume that the processing of your personal data violates the provisions of the GDPR.
Profiling:	Using the data that you provided at lot.com/newsletter or m.lot.com/newsletter or in the LOT mobile app and owing to your consent to the receive the newsletter, we are able to prepare an automatic offer selection adjusted to your preferences. It is based on the profiling of data, such as the country or language you provided. The profiling does not have any legal effects.

Information on personal data processing