LOT Polish Airlines

Flight

24 hours to cancel without fees!

Booking reference

Last name

* - Fields marked with an asterisk are mandatory.

If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan or from Athens (ATH) in Greece? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

* - Fields marked with an asterisk are mandatory.

Check out information on flights, delays, cancellations and changes in flight schedule.

* - Fields marked with an asterisk are mandatory.

Travel Info & Support

We are committed to providing you with a comfortable and seamless experience – from pre-travel preparations and airport services to onboard amenities and post-journey support. Find all the information and helpful tips you need to make your trip just the way you want it.

Passenger Support | Special Requirements | On board | At the airport | Frequently Asked Questions About Travel

Passenger Support

Ticket changes and refunds

Check the available options – from booking modifications to ticket refunds for canceled flights.

All about ticket changes and refunds

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Contact

Need more information? We provide several contact options – choose the one that works best for you.

Contact us

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Invoice

We issue invoices for purchased tickets and additional services whenever you need them.

Get your invoice

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Special Requirements

Accessible travel

Need assistance during your journey? Let us know in advance, and we’ll take care of the arrangements.

All about it

Ground staff assist the passenger with a wheelchair.

Traveling with animals

Read information related to traveling with pets.

Find out more

A passenger with a pet carrier walks down the aisle to her seat onboard an Embraer.

Traveling with children

Traveling with a child doesn’t have to be a challenge – find out how to prepare best!

See more

A child onboard an Embraer is coloring in a coloring book, with a Lotek plush toy lying nearby.

Travel documents

Check the entry and visa requirements for the country you’re traveling to.

Check your documents

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On board

Baggage

Check the baggage limits before your trip and pack stress-free!

All about baggage

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Meals and drinks

Savor themed meals and light snacks onboard!

Explore our Menu

A meal served on a tray in LOT Economy Class on long-haul flights.

Cabin classes

Discover the travel classes offered by LOT and choose yours.

Compare cabin classes

A passenger in LOT Business Class

Seat selection

Read more about seat options and reserve your preferred one today!

Select your seat

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At the Airport

Check-in

Find out how to check in quickly and easily – choose the best option for you!

All about check-in

A passenger with two suitcases is greeted by a smiling LOT staff member at the check-in counter.

Flight status

Find all the information about delays, cancellations, and schedule changes in one place.

Check flights status

A couple before their flight, heading off on vacation.

Fast Track

Save time and skip the lines with fast track at the airport.

More info

A woman with a suitcase and two children walks toward the fast-track security lane.

Airport lounges

Discover our Business Lounges and find lounges worldwide with the search engine.

All about lounges

A woman seated in a chair in a business lounge.

Warsaw Chopin Airport

Travel comfortably from Warsaw Chopin Airport – LOT’s main hub!

Your guide to our airport

A family before their flight.

Frequently Asked Questions About Travel