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How to prepare before contact?
When should I request special assistance?
When is it not required to request special assistance?
When should a MEDIF form be filled in and where to send it?
Can I carry an oxygen concentrator?
How can I order a meal for allergy sufferers/persons with food intolerance?
Is it allowed to fly with a cast?
What requirements must be met by a travelling pregnant woman?
I must transport medications in low temperature. Where should I put them?
I am diabetic. Should I report it before take off?
Can I travel by plane after undergoing a medical procedure or operation?
Can I travel by plane with a pacemaker?
Can I have medication in my hand baggage?
Can I have medication in my checked baggage?
What is the checked baggage allowance?
What is the carry-on baggage allowance?
How much does it cost to have extra baggage?
How to transport musical equipment?
Can I carry a baby stroller and car seat for free?
As a Miles & More member, can I take an extra piece of baggage for free?
Can I take an extra piece of baggage for free with Star Alliance Gold status?
Can I transport my wheelchair for free?
How much does the transport of sports equipment cost?
What can I take on board the plane, apart from carry-on baggage?
Will the baggage allowance be increased by upgrading the travel class?
Can I take sports equipment instead of checked baggage?
Can I take two suitcases with ticket in LOT Economy Saver?
How much does cost excess baggage?
How to transport liquids in baggage?
What should I do if my baggage got damaged?
What should I do if my baggage is delayed or missing?
How to mark my baggage?
Can I travel with an electric shaver?
Can I travel with razors or razor blades?
How to transport a bicycle?
How to transport cosmetics in baggage?
How much cash can you travel with?
Can I bring my hair straightener on the plane in my carry-on luggage?
How to transport diving cylinder?
How to check in baggage for a connecting flight?
How can I book a flight ticket?
How can I book additional services?
Where can I find current top deal offers?
What documents do I need when traveling?
Can I book a one-way ticket?
Can I book a flight to several cities, the so-called "Multi-city"?
How can I buy a travel insurance policy?
Can I book a ticket for someone else?
Where can I find detailed information about my ticket?
What should I do if I see an error while making a booking?
How to book a flight if I do not have a name or a surname?
Where can I find the current departure and arrival times?
What type of aircraft will I fly on?
Where can I find my flight number?
Which terminal does my flight depart?
Where can I find information on which terminal my plane lands on?
Where can I check my flight status?
What is a codeshare?
Does LOT organize charter flights?
How can I check-in for my flight?
When can I check in online?
Why can't I check-in for my flight?
Can I check-in at lot.com if I travel with another airline?
Can I check in at lot.com for a codeshare flight?
What is the Automated Check-in?
Can I book an ticket for infant on lot.com?
Can my child sit in his car seat during the flight?
Can I take food for child on the plane?
How can I book a bassinet for child?
Can I book a ticket for a child on lot.com?
Can my child travel unaccompanied?
Who is LOTEK?
Can my older child be a carer for a younger child?
Can I travel with a baby stroller?
What meals do you offer on board?
I am a vegetarian and would like to get a meal according to my diet. Is it possible?
How many hours before departure can I order a meal on a short haul flight?
I want to surprise my loved ones - do you offer any special occasion?
Can I order breakfast on board?
Can I have a Premium meal when flying in Economy class?
Can I order a meal for a child on a long-haul flight?
Can I order a child's meal on a short-haul flight?
Can I order a nut-free dish?
What special meals are offered on flights?
Are there any meals for children?
What meal will I receive when traveling in LOT Economy Class on a short-haul or domestic flight?
How much in advance should I order a meal?
How much does it cost to transport a pet?
What documents do I need to transport my pet?
What animals can be transported on board LOT planes?
Where will my pet be during the flight?
What conditions should the animal container meet?
Can a pet cage be made of soft materials?
Are there any limits of animal transport?
Can a deaf / blind person travel with an guide dog?
I have an Emotional Support Animal dog - can I take it on board?
Can I enter the Business Lounge Polonez / Mazurek in Warsaw with a pet?
What are the rules for transporting pets when traveling on multiple airlines?
Are there any restrictions for travelling with animals regarding breed?
How can I get a payment confirmation?
What can I do if my payment has been declined?
How can I use my promotion code?
What forms of payment are accepted on lot.com?
What bank transfer payments (from which banks) are accepted on the lot.com website?
Are there any additional fees for purchasing a ticket?
Can I pay later when buying a ticket on lot.com (e.g. in cash)?
Can I take electronic devices on board the plane?
Can I take a drone on board the plane?
How can I transport an electric wheelchair?
Can I take my powerbank on the plane?
Can I take my smart bag on board?
Can I take electronic devices in checked baggage?
How can I book additional services?
How can I buy additional baggage?
How can i book a seat on the plane?
How can I upgrade the comfort of my trip?
How can I buy travel insurance?
Can I take my guitar (or other musical equipment) as a carry-on baggage?
How can I purchase an assistance service?
How can I book a special assistance?
Can I order a meal on board the plane?
Does LOT offer a meal on board?
Is there a free checked baggage allowance for the ticket I have purchased?
How can I use the Fast Track service?
How can I change the name and last name on my ticket?
How can I change my booking?
How can I cancel my booking?
How can I change the contact details in the booking?
What is the final date to reschedule my flight?
Information for passengers - air traffic in May 2022
I left an item on the plane or at the airport - where can I find it?
Where should I report if my baggage has not arrived?
What is the time limit for reporting lost baggage?
Can I transport my wheelchair for free?
How can I book an assistance for a person with a physical disability?
Can I take my crutches or a walker on board?
How to travel with an electric wheelchair?
Ticket refund