Travel Complaints

Passenger Claims Section responds to issues related to flights operated by LOT Polish Airlines and disrupted due to cancellation, delay, denied boarding, downgrading as well as to provision of additional services and your airport/onboard experience.

If your query concerns reservation change, ticket refund, voucher redemption or future travel please select the relevant form available in category BOOKING or PAYMENTS.


NOTE: To submit a request on behalf of other passengers you must complete a power of attorney and then attach a scan or photo of it. [ link to poa form]  If you make a claim on behalf of a minor passenger, please provide a document that proves that you can act as a legal representative (e.g. birth certificate).


You can contact us by post:

Passenger Claims Section
LOT Polish Airlines
43 Komitetu Obrony Robotników St.
02-146 Warsaw

or by filling in the form below.

All mandatory fields are marked with (*)

If your journey was booked as a part of your company travel

Contact address

Are you a Miles&More member?

Your flight

0 /2500
Please respond to my message

    Please note that the European Commission has launched the following internet platform: (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.


    We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here.

    • If you have traveled from/to Spain, you can also use the document available below and add it to the form as an attachment.