Baggage related claim

If you would like to file a claim for baggage delay, damage or missing baggage contents when LOT Polish Airlines was the last carrier on the route, please fill out the form below.

For information on baggage damage procedures and regulations, go to the page Problems with baggage (Új ablakban nyílik meg).

NOTE: To submit a request on behalf of other passengers you must complete a power of attorney and then attach a scan or photo of it. Click to download to poa form (Új ablakban nyílik meg). If you make a claim on behalf of a minor passenger, please provide a document that proves that you can act as a legal representative (e.g. birth certificate).

All mandatory fields are marked with (*)

Passenger's personal data

Contact address

Are you a miles&more member?

Your flight

Baggage details


File reference number (e.g. WAWLO12345)

Excess baggage charge

    We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here (Új ablakban nyílik meg).