Baggage related claim

If you would like to file a claim for baggage delay, damage or missing baggage contents when LOT Polish Airlines was the last carrier on the route, please fill out the form below.

For information on baggage damage procedures and regulations, go to page problems with baggage (Відкривається в новому вікні).

_{All mandatory fields are marked with (*)} 

Please choose:

Travel details

Baggage details

Have you submitted a complaint to another airline?

Have you reported the baggage issue after arrival at destination airport and got a PIR (Property Irregularity Report)?

We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here (Відкривається в новому вікні).