Information about the voucher
Learn the details of replacing your ticket for a voucher and using it for another journey.
Travel information
We look after the safety and health of our passengers and crew. Therefore in order to make planning a trip easier we have developed a special safety procedures. In addition we have prepared information about entry requirements (both COVID and visa) in the form of a user-friendly search engine with an interactive world map.
Rebooking options
Check the options for changing or refunding the ticket for an un-canceled flight.
Cancelled flights - how to rebook or refund a ticket?
Check how to rebook or refund your ticket in the event of a canceled flight.
Procedure 24H
Find out more about the 24H procedure that allows you to return tickets within 24 hours of purchase.
Entry restrictions
See a global map of entry restrictions.