Payment issues

Before you fill out the form, check whether the matter you want to report should be addressed to your bank. Verify the history of your account, check whether the amount was mistakenly charged or merely blocked by the bank. If blocked, it is taken off within 2-3 business days.

If the payment was made correctly, but you don't have a reservation number, before filling out the form, check your mailbox, including your spam folder, for a reservation confirmation message.

If you know that the request should have been sent to PLL LOT, use the form below and describe the error. Remember to include attachments, i.e. screenshots from the page or bank statements to confirm the situation you describe.

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    We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here.