If you are contacting us regarding an unprocessed refund, issues with a voucher or have a question about your booking or services (e.g. adding a meal, additional services, pet transportation service etc.) we encourage you to contact our consultants directly via Facebook Messenger (opens in a new tab), WhatsApp (opens in a new tab) or use the chat window at the bottom right of this page. This will provide you with assistance in a quick and convenient way.
If your flight has been cancelled, choose a convenient option for you by filling out the form available here. You can change the date or route of your flight, request a voucher or request a refund. One simple form will allow you to make modifications as quickly as possible.
If you would like to give us feedback on our customer service or payment errors, please use the form below: