Procedure 24H

Uśmiechnięta stewardessa

We introduced for You Procedure 24H, which allows to get a full refund of ticket, if you cancel the ticket within 24 hours from purchase. 

In order do receive a full refund, regardless of the tariff in the ticket, conditions listed below should be met:

  • individual ticket should be purchased within 24 hours via lot.com, Contact Center or travel agency*;
  • ticket number should begin from 080-;
  • the refund should be submitted (via Contact Center, Facebook Messanger or your travel agency) up to 24 hours from purchase, but not later than 6 hours before departure of the flight
*If you bought your ticket via travel agency, please contact them directly.

 

 

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