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If you are contacting us about regarding an unprocessed refund, issues with a voucher or have a question about your booking, services (e.g. you want to add a meal, buy baggage or transport your pet, etc.), the route network or discounts, feel free to contact our consultants directly via Facebook Messenger (Se abre en una ventana nueva), WhatsApp (Se abre en una ventana nueva) or use the chat window at the bottom right of this page. This is the fastest and most convenient way to get help.

Your flight has been cancelled? Choose a convenient option for you by filling out the form available here. This will allow you to change the date or route of your flight, request a voucher or refund. 

Need to make a claim? Use the forms available here.

If you would like to give us feedback regarding lot.com website or suggestions for improvements, please use the form below:

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    We process your personal data to investigate the circumstances of the issue reported by you or to respond to your question The controller of your data is PLL LOT S.A. with registered seat in Warsaw. You have the right to submit an objection, the right of access to data, the right to demand the correction of, the removal of, or a restriction of the scope of processing of your data. Details about the processing of your personal data are available here.