Annex no 1: Conditions of purchase of an electronic flight ticket

ANNEX 1 TO TERMS AND CONDITIONS OF THE ELETRONIC PROVISION OF SERVICES OF 04 JULY 2011. "CONDITIONS OF PURCHASE OF AN ELECTRONIC FLIGHT TICKET"

  1. GENERAL PROVISIONS
    1. This Annex 1 to Terms and Conditions defines the general conditions of the purchase of an Electronic Flight Ticket (hereafter “Conditions”) via Website.
    2. An Electronic Flight Ticket available via Website may be purchased subject to acceptance of the provisions indicated below (by unchecking the check box) and becoming familiar with the fare conditions concerning the flight selected by the Service Recipient and General Conditions of Carriage available at: page of Conditions of Carriage, which form an integral part of the air carriage agreement with LOT Polish Airlines.
  2. ELECTRONIC TICKET PURCHASE SERVICE 
    1. The seller and issuer of Electronic Flight Tickets is the Service Provider.
    2. Bookings and transactions are carried out via Website using the Amadeus flight ticket booking system.
  3. DEFINITIONS
    1. Electronic Flight Ticket – (also called etix®, “Electronic Ticket”) means a ticket generated and saved in the booking system via Website that entitles the Service Recipient to travel on a given flight. The Electronic Ticket and its order number (booking number) is delivered by e-mail by LOT Polish Airlines to the Service Recipient to the email address indicated by the Service Recipient at the time of booking the Electronic Flight Ticket.
  4. USER'S LIABILITY
    1. The Service Recipient is obliged to purchase and use an Electronic Flight Ticket in accordance with these conditions, General Conditions of Carriage available at: Conditions of Carriage and legal provisions
    2. In particular, the Service Recipient must not purchase an Electronic Flight Ticket using a false name or someone else's name, pay for purchased Electronic Flight Tickets using a false credit card or someone else's credit card without the consent of the owner of the payment card, make bank transfers from someone else's bank account without the consent of its owner or in any other unlawful manner.
    3. If the Service Recipient is a natural person, an Electronic Flight Ticket may be purchased only by a natural person who has full capacity to perform legal transactions.
  5. TICKET BOOKING AND PURCHASE
    1. In order for an Electronic Flight Ticket to be purchased, the booking procedure must be carried out properly in accordance with instructions stated on the Website in the Electronic Flight Ticket purchase panel, the passenger's data must be filled completely, these Conditions must be accepted, and the Service Recipient must make payment for an Electronic Flight Ticket using payment methods indicated on the Website within the time-limit specified by the Service Recipient on the Website.
    2. If the accounting currency of the payment card is not the currency in which the price on the Electronic Flight Ticket is stated, the amount of payment may differ from the price of the purchased Electronic Ticket in accordance with regulations applicable in the payer's bank as a result of currency conversion and exchange rate differences between banks.
    3. The purchase of an Electronic Flight Ticket involves the obligation to make payment for the Electronic Flight Ticket to LOT Polish Airlines.
    4. Upon completion of his booking, the Service Recipient gives his consent to the charging of his card by the system.
    5. If wrong credit card data are stated, the transaction shall be rejected and the Service Recipient shall be redirected to the Electronic Flight Ticket purchase panel. Payments by bank transfer are made automatically during the booking and purchase of the Electronic Flight Ticket through connection with the website of the bank where the Service Recipient has an Internet account.
    6. If during the booking process payment problem occurs, Service Recipient will receive a message informing that it is possible to choose "Keep Your Booking" option, it may be kept and paid up to 3 hours from the time of approval. If the payment problem occurs again, "Keep Your Booking" option will not be available.
    7. The placement of an order for the purchase of an Electronic Flight Ticket is confirmed automatically by a generated e-mail message sent to the e-mail address indicated by the Service Recipient.
    8. A distance agreement for the purchase of an Electronic Flight Ticket is concluded at the moment of receipt of payment for the Electronic Flight Ticket by the Service Provider. The receipt of the fee by the Service Provider is notified to the Service Recipient automatically in a generated e-mail message sent to the e-mail address indicated by the Service Recipient.
  6. ELECTRONIC TICKET RETURN
    1. The Service Recipient has the right to return an Electronic Ticket purchased via Website, provided that
      1. the possibility of returning a ticket is stipulated in the fare used in the Electronic Flight Ticket, and
      2. the Electronic Flight Ticket shall be returned before the day specified as the date of departure.
    2. An Electronic Flight Ticket may be returned via Call Centre or to LOT Polish Airlines' agents within the time-limit indicated in the fare conditions, if this is allowed by the fare used in the given Electronic Flight Ticket.
    3. An Electronic Flight Ticket to be returned shall be reported to the relevant Call Centre number or to LOT Polish Airlines' agent from whom the ticket was purchased. The list of Call Centre phone numbers is available at: www.lot.com.
    4. Depending of the payment method used, the amount due to the Service Recipient for an Electronic Flight Ticket being returned shall be sent directly to the Service Recipient’s bank account or to the Service Recipient's credit card account within 28 days from the date of receipt of the delivery containing the returned Electronic Flight Ticket by LOT Polish Airlines.
    5. Circumstances that prevent reimbursement of the amount owed in the form in which the service was purchased may include:
      1. Exceeding the return date, reserved by the payment system provider.
      2. Closing of the customer's account.
      3. Expiration of the card.